Complaints Compliments and Program Input

We want to hear from you, and encourage you to share your experiences of being part of the North East Citizen Advocacy community. Feedback may come in the form of sharing positive contacts with staff, things that have gone well, achievements, or concerns involving the program, staff, and/or volunteers.


Would you like to contribute to NECA Planning ? If so we would love to hear from you. You could attend a monthly committee meeting or join a committee to help shape the program ! If that is not for you, a committee member or program manager can have a chat with you either via phone, email, or a meeting, then take your valuable input to a meeting for discussion.

We also place great importance on feedback such as complaints which may involve a dispute or disagreement with the delivery of the program, differing expectations, areas of responsibility, decision making or an individual’s behaviour.

If you are seeking a response, this will be provided within 14 days.

While information received via the above process is treated as confidential, some or all may need to be shared if the matter is to be resolved. Your permission may therefore be sought to share with other parties.

As well as contacting us through the form provided below you may also contact the North East Citizen Advocacy office and ask to speak to the Program Manager or the President of the Committee of Management.


The following organisations may be contacted for further assistance:

Complaints Resolution and Referral Service 1800 880 052

Disability Commissioner: 1800 677 342

Office of Public Advocate: 1300 309 337